Bear Essential Hoodie
Premium Fleece
65% Cotton / 35% Polyester
- Heavy Weight Premium Cotton/Polyester Fleece 350gsm
- Mountain Bear Print+Embroidery At The Center Back
- Canoe Logo Embroidered Below The Font Neck
- North River Signature Logo Embroidered At The Left Sleeve
- Long Sleeve With Ribbed Cuffs
- Drawstring Hood
- Kangaroo Pocket
- Ribbed Hem
- Relaxed Fit
- Imported
Shipping Destination Limitations
Domestic Shipping Only:
* We ship only within the United States, including eligible U.S. residential and business addresses served by our carriers.We do not ship to international addresses, international P.O. boxes, or international freight forwarders. Orders placed with an unsupported shipping destination may be canceled and refunded.
Order Processing Time
*Orders are usually processed within 1 to 3 business days after we send your order confirmation email, excluding weekends and holidays. Processing time is separate from carrier transit time.
* When your order ships, we will send a shipping confirmation email with tracking information, if available.
Shipping Delivery Estimates
* We offer Free Shipping on Orders $100+ within the United States. Standard delivery typically takes 3 to 5 business days after shipment, excluding weekends and holidays. Delivery dates are estimates and are not guaranteed unless expressly stated at checkout.
* If we cannot ship your order within the time stated at checkout or in this policy, we will notify you of the delay and give you the option to accept the revised shipping date or cancel the delayed portion of your order for a prompt refund.
Order Tracking
* Once your package ships, we will send you an email with a tracking number. Please allow up to 48 hours for the tracking link to become active and show updates.
Lost, Damaged, or Missing Packages
* If your package is lost, damaged in transit, or missing, please contact us promptly at cs@northriverusa.com with your order number and any available tracking details so we can review the issue with the carrier and help determine the appropriate next steps.
* If tracking shows “Delivered” but you cannot locate the package, please check the delivery location, household members, neighbors, building office, or carrier delivery photo if available, and then contact us if the package remains missing.
Contact Us
* If you have any questions regarding your U.S. delivery, please feel free to reach out to us at: Email: cs@northriverusa.com
Returns Returns & Exchange
* You may request a return or exchange within 14 calendar days after the date you receive your item. To be eligible, hoodies and T-shirts must be unworn, unwashed, unused, and in their original condition with all original tags attached and, where applicable, original packaging included.
* Items showing signs of wear, washing, odors, stains, makeup, deodorant marks, damage caused after delivery, missing tags, or other condition changes may not be accepted for return or exchange, unless required by applicable law.
* Return or exchange requests received more than 14 calendar days after delivery will not be accepted, unless required by applicable law.
* Before sending any item back, please contact us at cs@northriverusa.com with your order number and reason for the return or exchange. We will confirm whether the item is eligible and, if approved, provide return instructions. Unauthorized returns may be refused.
* For approved returns caused by our error, such as damaged, defective, incorrect-size, incorrect-color, or wrong-item shipments, we will provide a replacement, exchange, or refund at no additional cost to you, including reasonable return shipping where applicable.
* For approved returns that are not caused by our error, we may provide a prepaid return label or return instructions. Any applicable return-shipping responsibility will be disclosed before you complete the return.
*This limited return policy is intended to be clearly disclosed before purchase. Nothing in this policy limits any rights you may have under applicable consumer protection, warranty, or defective-product laws.
3. Refunds
*After we receive your returned item, we will inspect it and notify you whether the return is approved.
*If approved, we will issue the refund to the original payment method unless another refund method is required or agreed to under applicable law.
*Refund Processing: Once we receive and inspect your returned item, we will notify you whether the return is approved and, if approved, issue a refund to the original payment method (unless another refund method is required or agreed to under applicable law), generally within 5 to 10 business days; however, actual processing times may vary depending on your bank, card issuer, or payment provider, and shipping charges, if any, are nonrefundable unless the return is due to our error or applicable law requires otherwise.
4. Damaged or Defective Items
* If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at cs@northriverusa.com with your order number and photos of the issue.
* If we confirm the issue, we will provide an appropriate remedy, which may include a replacement, exchange, or refund at no additional cost to you.
5. Contact Us
If you have any questions about how to return your item, please reach out to our team at: Email: cs@northriverusa.com
