*You may request a return or exchange within 14 calendar days after the date you receive your item. To be eligible, hoodies and T-shirts must be unworn, unwashed, unused, and in their original condition with all original tags attached and, where applicable, original packaging included.

*Items showing signs of wear, washing, odors, stains, makeup, deodorant marks, damage caused after delivery, missing tags, or other condition changes may not be accepted for return or exchange, unless required by applicable law.

*Return or exchange requests received more than 14 calendar days after delivery will not be accepted, unless required by applicable law.

*Before sending any item back, please contact us at cs@northriverusa.com with your order number and reason for the return or exchange. We will confirm whether the item is eligible and, if approved, provide return instructions. Unauthorized returns may be refused.

*For approved returns caused by our error, such as damaged, defective, incorrect-size, incorrect-color, or wrong-item shipments, we will provide a replacement, exchange, or refund at no additional cost to you, including reasonable return shipping where applicable.

*For approved returns that are not caused by our error, we may provide a prepaid return label or return instructions. Any applicable return-shipping responsibility will be disclosed before you complete the return.

*This limited return policy is intended to be clearly disclosed before purchase. Nothing in this policy limits any rights you may have under applicable consumer protection, warranty, or defective-product laws.

*After we receive your returned item, we will inspect it and notify you whether the return is approved.

*If approved, we will issue the refund to the original payment method unless another refund method is required or agreed to under applicable law.

*Refund processing times may vary depending on your bank, card issuer, or payment provider. Shipping charges, if any, may be nonrefundable unless the return is due to our error or applicable law requires otherwise.

*If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at cs@northriverusa.com with your order number and photos of the issue.

*If we confirm the issue, we will provide an appropriate remedy, which may include a replacement, exchange, or refund at no additional cost to you. 

If you have any questions about how to return your item, please reach out to our team at: Email: cs@northriverusa.com