Privacy Policy

Effective Date: 4/1/2025

North River Apparel USA (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.northriverusa.com, including when you browse or make purchases through the Shop tab, create an account, submit inquiries, or otherwise interact with us online.

California Privacy Rights (CCPA/CPRA)
Users have rights to access, delete, correct, and opt out of sale/sharing.
We may use analytics or advertising tools that constitute sharing under California law.

Information We Collect

We may collect the following types of personal information:

Contact Information: Name, email address, phone number, shipping and billing address.
Transaction and Order Information: Products purchased, order history, order totals, shipping details, and return or exchange information.
Payment Information: Payment details needed to complete your purchase, which are processed securely via third-party payment processors.
Account Information: Login credentials, saved preferences, and related account details if you create an account.
Device & Usage Data: IP address, browser type, pages visited, time spent, shopping activity, and referring URLs.
Marketing Preferences: Newsletter opt-in status and communication preferences.

How We Use Your Information

We use your information to:

Process payments and fulfill orders placed through our Shop tab.
Communicate with you about your orders, shipping, returns, exchanges, or customer service inquiries.
Provide and manage your account and saved shopping preferences.
Send promotional emails and marketing communications where permitted and in accordance with your preferences.
Improve website performance, shopping functionality, and user experience.
Detect, investigate, and help prevent fraud, unauthorized transactions, and other misuse of our website.
Comply with legal obligations.

Sharing Your Information

We do not sell your personal information. We may share it with:

Service Providers: Payment processors, e-commerce platform providers, shipping and fulfillment partners, email marketing platforms, and customer support vendors that help us operate our website and Shop tab.
Legal Authorities: If required by law or to protect our rights.
Analytics Providers: To help us understand site usage, shopping activity, and improve performance.
Opt Out: Users may opt out of personal data sharing by contacting us or using site tools.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

Enable core site, cart, and checkout functionality.
Remember preferences and items placed in your shopping cart.
Analyze traffic, site usage patterns, and shopping behavior.
Personalize content and advertising where applicable.

You can manage cookie preferences through your browser settings. Where required by applicable law, visitors will be presented with a cookie consent banner or similar choice mechanism.

Your Rights

Depending on your location and applicable law, you may have the right to:

Access, correct, or delete certain personal information we hold about you.
Opt out of marketing communications.
Request information about the categories of personal information we collect, use, and disclose.
Request data portability where applicable.
Object to or limit certain data uses where provided by law.

To exercise these rights, contact us at info@northriverusa.com.

Data Security

We implement reasonable security measures to protect your data. However, no method of transmission over the internet is 100% secure.

Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal data from minors.

Third-Party Links

Our website, including the Shop tab, may contain links to or integrations with third-party websites, services, or checkout tools. We are not responsible for the privacy practices of those third parties.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact:

North River Apparel USA

20801 Currier Road

City of Industry, CA91789

Email: cs@northriverusa.com
Phone: 626-820-6788