Cookie Policy
North River Apparel USA (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, create an account, make a purchase, sign up for marketing communications, contact us, or otherwise interact with our online store.
Information We Collect
We may collect personal information you provide directly to us, including your name, email address, phone number, shipping address, billing address, account credentials, customer service communications, and any information you submit through forms or sign-up fields. We may also collect payment-related information in connection with purchases, although payment card details are typically processed securely by third-party payment processors rather than stored by us. In addition, we may automatically collect certain device and usage information, such as IP address, browser type, pages viewed, referral source, approximate location information, and interactions with our website.
How We Use Your Information
We use personal information to operate and improve our website and online store, process and fulfill orders, provide customer service, communicate with you about purchases or inquiries, send promotional communications where permitted, personalize your experience, detect and prevent fraud, analyze site performance, maintain account functionality, and comply with applicable legal obligations.
How We Share Your Information
We do not sell your personal information. We may share personal information with trusted service providers that help us operate our business and online store, such as payment processors, website hosting providers, analytics services, marketing platforms, shipping carriers, and other vendors that support order fulfillment and customer communications. We may also disclose information when required by law, to respond to lawful requests, to protect our rights or property, to prevent fraud or security issues, or in connection with a business transaction such as a merger, acquisition, or asset sale.
Cookies and Tracking Technologies
We use cookies and similar technologies to operate our website, remember your preferences, maintain account and cart functionality, analyze traffic, improve performance, and support marketing efforts. You can manage cookies through your browser settings and, where available, through our cookie consent tools. For more information, please review our Cookie Policy.
Your Rights and Choices
Depending on your location and applicable law, you may have rights regarding your personal information, including the right to request access to, correction of, or deletion of certain personal information, and the right to opt out of marketing communications. You may unsubscribe from promotional emails at any time using the unsubscribe link in those messages. To make a privacy-related request, please contact us using the contact information below. We may need to verify your identity before processing certain requests.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
Children’s Privacy
Our website is not intended for children under 13, and we do not knowingly collect personal information directly from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and address the situation.
Third-Party Links
Our website may contain links to third-party websites or services that are not controlled by us. We are not responsible for the privacy, security, or content practices of those third parties, and we encourage you to review their policies before providing information to them.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our website, online store functionality, business practices, service providers, or legal requirements. When we make updates, we will post the revised version on this page and update the effective date above.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact:
North River Apparel USA
20801 Currier Road
City of Industry, CA91789
Email: cs@northriverusa.com
Phone: 626-820-6788