Domestic shipping only:

*We ship only within the United States, including eligible U.S. residential and business addresses served by our carriers.

*We do not ship to international addresses, international P.O. boxes, or international freight forwarders. Orders placed with an unsupported shipping destination may be canceled and refunded.

*Orders are usually processed within 1 to 3 business days

after we send your order confirmation email, excluding weekends and holidays. Processing time is separate from carrier transit time.

*When your order ships, we will send a shipping confirmation email with tracking information, if available.

*We offer free standard shipping within the United States. Standard delivery typically takes 3 to 5 business days after shipment, excluding weekends and holidays.

*Delivery dates are estimates and are not guaranteed unless expressly stated at checkout.

*If we cannot ship your order within the time stated at checkout or in this policy, we will notify you of the delay and give you the option to accept the revised shipping date or cancel the delayed portion of your order for a prompt refund.

Once your package ships, we will send you an email with a tracking number.

Please allow up to 48 hours for the tracking link to become active and show updates.

*If your package is lost, damaged in transit, or missing, please contact us promptly at cs@northriverusa.com with your order number and any available tracking details . so we can review the issue with the carrier and help determine the appropriate next steps.

*If tracking shows “Delivered” but you cannot locate the package, please check the delivery location, household members, neighbors, building office, or carrier delivery photo if available, and then contact us if the package remains missing.

If you have any questions regarding your U.S. delivery, please feel free to reach out to us at: Email: cs@northriverusa.com